Last updated: 2026
Processing time
Orders are packed and dispatched within 1–3 business days. Made-to-order items show their lead time on the product page.
Shipping methods and rates
- Standard tracked shipping: 7–15 business days, US$15 — free on orders over US$99.
- Express shipping (DHL / FedEx): 3–7 business days, US$35.
Packaging
Fragile items are wrapped individually, packed in foam and double-boxed. Tea is sealed in food-grade, moisture-proof packaging.
Tracking
You will receive a tracking number by email once your parcel ships. You can follow it on our Order Tracking page.
Customs, duties and taxes
Import duties and taxes, where charged, are the responsibility of the recipient. We declare the actual value of every parcel as required by law.