Orders & payment
Which payment methods do you accept?+
We accept PayPal and major credit and debit cards. All payments are processed securely; we never see or store your card details.
Which currency will I be charged in?+
Prices are shown and charged in US dollars. Your bank or PayPal converts the amount to your local currency at their exchange rate.
Can I change or cancel my order?+
Yes, as long as it has not shipped. Email hello@example.com with your order number as soon as possible.
Shipping
Where do you ship?+
We ship to more than 60 countries across North America, Europe, Asia-Pacific, the Middle East and Latin America. Available countries are listed at checkout.
How long does delivery take?+
Standard tracked shipping takes 7–15 business days. Express (DHL / FedEx) takes 3–7 business days. Orders are dispatched within 1–3 business days.
Will I pay import duties?+
Some countries charge import duties or taxes on parcels. These are set by your local customs office and are paid by the recipient.
Teaware care
How do I season a new Yixing teapot?+
Rinse it with hot water, then brew a few pots of the tea you plan to use it for and discard them. Never use soap — the clay absorbs it.
Is the teaware dishwasher safe?+
Porcelain and glass pieces can usually go in the dishwasher, but we recommend hand washing. Clay teapots, Jian Zhan cups and tea pets should only be rinsed with hot water.
Is every piece exactly like the photo?+
Handmade pieces vary slightly in colour, glaze pattern and size. That is part of their character, and we describe any notable variation on the product page.