Last updated: 2026
30-day returns
If you are not happy with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund of the item price.
Damaged in transit
If anything arrives broken, email hello@example.com within 7 days of delivery with photos of the item and the packaging. We will send a replacement or a full refund — you do not need to return the broken item.
Non-returnable items
- Opened tea and other food products.
- Items that have been used or damaged after delivery.
- Personalised or made-to-order pieces.
How refunds are paid
Refunds are issued to the original payment method within 5 business days of receiving the return. Original shipping costs are refunded only if the item was faulty or damaged.